---
title: "Help & Support"
canonical: "https://www.fl-sz.cn/en/support"
lang: "en"
type: "page"
publisher: "ShangHai F&L Petrochemical Co.,Ltd."
pricing: "not-published"
alternate: "https://www.fl-sz.cn/zh/support.md"
---

# Help & Support

> Source (canonical): https://www.fl-sz.cn/en/support
> Published by: ShangHai F&L Petrochemical Co.,Ltd. — specialty lubricant and industrial chemical distributor
> This is a standalone site page.
> Language: English · Also available in Chinese: https://www.fl-sz.cn/zh/support.md

## Summary

We are an inquiry-based distributor: no published prices and no online checkout. Below are the common questions on quotations, technical documents, product selection, lead times and dangerous goods shipping. Cannot find the answer? Talk to our sales and application engineers directly.

## Content

## Requesting a quote

We are an inquiry-based distributor with no published prices and no online payment. Lubricants are quoted per drum or tonne and involve safety data sheets, dangerous goods transport and destination-country compliance, so a price only makes sense for a specific quantity and destination.

On any product page, click "Add to RFQ" to collect items, then adjust quantities and submit everything at once from the RFQ icon at the top right. Our sales team replies with a written quotation.

No account is needed to request a quote; signing up simply keeps your inquiry history and favourites in sync across devices.

## Technical documents

Technical data sheets (TDS) can be downloaded without signing in, from the Documents section of each product page or from Technical documents in the knowledge base.

Safety data sheets (SDS / MSDS) require sign-in: SDS have versions and validity periods, and we need to know who holds which version so we can notify you when it is updated.

Cannot find the document, or need a specific language version? Tell us the item and its use on the contact page and we will send it.

## Selecting by application

By industry and application: filter first by conditions such as high temperature, food grade, vacuum or cleanroom.

By product family: faster when you already know you need a grease or a dry-film coating.

Knowledge base: explains NLGI grades, base oil types, relubrication intervals and other selection criteria.

Not sure? Send us the temperature range, load, speed, contact media and whether there is food contact, and an application engineer will recommend a product and a way to validate it.

## Lead times & shipping

Stocked items ship from the nearest of our Shanghai, Hannover and Houston warehouses; non-stock and custom items are made to order, with the lead time confirmed on the written quotation.

Items marked "Custom" on the product page are not held in stock — please confirm the lead time before ordering.

## Dangerous goods & compliance

Most lubricants are dangerous goods. For items marked "Dangerous goods", the transport mode and packaging must follow the SDS classification — it decides whether air freight is possible and whether DG packaging certificates are required.

Please check the destination country's import requirements with us before ordering: rules for the same chemical differ between countries, and asking first costs far less than a shipment stuck at the port.

## Discontinued items & replacements

We keep pages for discontinued items online: the old part number you have is the most direct clue to its replacement. Discontinued pages state the status and list replacements.

If no replacement is listed, send us the original item and the application, and our engineers will recommend one.

## From inquiry to delivery

- Send an inquiry: Describe the application, or give us part numbers — submit the whole list at once.

- Engineer reviews: We confirm temperature, medium, certification and volume, and offer alternatives where useful.

- Formal quotation: Including lead time, packaging, Incoterms and shipping method.

- Contract & dispatch: Goods are prepared and shipped after signing, with the full document set.

## Still have a question?

400-879-3341 · info@fl-sh.com · Mon–Fri 09:00–18:00 (GMT+8)

## Enquiries and technical support

Send the operating conditions — temperature, speed, load, and whether there is food or pharmaceutical contact. An engineer replies with a selection proposal and a written quotation within one business day.

- Enquiry form: https://www.fl-sz.cn/en/contact
- Email: info@fl-sh.com
- Phone: +86-400-879-3341